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Frequently Asked Questions

Question: How can I get a quote for a special job?


Call us 408 885-9501 or email We will be happy to put a quote together for you.

Question: What forms of payment are accepted?


We accept visa, mc, amex, checks, cash, paypal

Question: When do I need to make my payment?


Payment is due upon approval of all preproduction mock ups and order details.

Question: When will my order be delivered?


Most apparel orders are shipped between 5-7 business days from approval of details.


Promotional products usually ship within 5-15 business days from approval of details.


Turn around times vary from product to product.

If you need your goods in hands for an event make sure you mention this at the time you place your order.


For customers that need items "yesterday" we offer hundreds of items that can be delivered anywhere in the country in just a couple days. Ask about our 24 hour catalog.

Question: What if something goes wrong


Brainstorm stands behind every product and service we provide, if there is something you are not happy with we will do everything we can to correct the issue. If there are any defects or problems with product decoration we will replace the goods or refund your money.



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